Billing Questions and Information
Customer Service Team
Contact our customer service team for help with billing and insurance questions by calling 806.743.2898. Help is available with:
- patient statements
- statement balances
- health insurance and/or payment
- financial assistance
- payment arrangements
Cost estimates
Due to the variety of services we provide and the wide range of medical needs of our patients, it is difficult to project exact cost estimates for your care. The registration staff in your clinic can give you a general fee estimate and answer any other fee or payment questions for you.
Financial Assistance
Programs are available for patients who do not have insurance or require additional financial assistance. Contact the Central Financial Screening Office, 806.743.1970, ext. 268, or 800.872.2956 for more information.
Payments
Co-payments, payment of non-covered services and payment for services for self-pay patients are expected at the time of service.
Payment Options
We accept most major commercial insurance coverage, as well as Medicare, Medicaid, cash, check, and credit cards (American Express, MasterCard, Visa, and Discover). Self-pay payment and insurance co-pays are expected at the time of service. A patient is considered self-pay if he/she does not have any form of insurance. Co-pay is the amount an insurance provider requires the patient to pay. This amount will vary depending on services provided and insurance providers. Due to the wide variety of services we provide, it is difficult to project exact cost estimates. Clinic personnel can provide a general fee estimate but cannot quote an exact cost.
Patient Confidentiality
Please be assured that your medical information is held in strictest confidence. Patients receive information called Notice of Privacy Practices when they visit a clinic for the first time. This information sheet explains patients' rights regarding Protected Health Information (PHI) and how Texas Tech Physicians may use and disclose this information.The notice is also available from the Privacy Officer or on the Internet at www.ttuhsc.edu/hipaa. If you have concerns about the confidentiality of your information, please contact the Privacy Office at 806.743.4007 or Patient Services at 806.743.2669.
Patient Relations
Any questions or concerns about Texas Tech Physicians can be directed to the office of patient services at 806.743.2669.
Online Billing
To pay a bill online, click here
