MyChart is Here
Texas Tech Physicians in Lubbock now utilizes MyChart, a secure patient portal powered by Epic, to give you convenient access to your health information and care team.
Improved Access to Your Medical Information
View test results, manage appointments, request prescription refills and communicate directly with your providers, all from your computer or mobile device. MyChart is designed to make managing your health care simpler, more transparent and more connected.
MyChart Benefits
- Pay Your Bill - Review account balances and securely pay online.
- Manage Appointments - Schedule, reschedule or cancel appointments. View past and upcoming appointments.
- Request Prescription Refills - Review, refill and request your prescriptions.
- Find a Doctor - Many of our providers and specialists are available to schedule through MyChart or Find a Doctor.
- Access Medical History - Review test results, immunizations, visit summaries and next steps.
- Message Your Doctor - Get answers to your medical questions in a secure chat with your medical team.
MyChart FAQs
I have two or more MyChart accounts. Can I link them together?
MyChart accounts can be linked so you can see all your information in one view. If your organizations both participate, you should be able to link them by going to the "Link My Accounts" page in your MyChart account. For more information, click here.
Can patients see their providers’ notes in MyChart?
Progress notes are shared by default with patients. Clinicians have the option of manually sharing other types of notes.
Can a patient see their active problem list? Are there any diagnoses that are not shared?
All diagnoses are shared with the patient unless they are manually unshared by a clinician.
Are all result types (labs, imaging, etc.) visible to patients?
All results are released to MyChart.
When are results released to MyChart?
Normal labs are released immediately after they are resulted. Sensitive results, pathology, genetics, cytology and advanced medical imaging results are released within 3 days. Other medical imaging results are released within 2 days.
Are there any medications that are hidden from patients in MyChart?
All medications on a patient’s medication list are visible in MyChart.
What can a parent or guardian see or do with proxy access to a child’s chart?
Proxies have full access to child’s chart until the child turns 13 years old. When the child turns 13, proxies can review insurance coverages, make payments, update demographics, electronically sign documents and update end-of-life planning information.
Can patients access MyChart in any languages besides English?
MyChart is also available in Arabic (only in the MyChart mobile app), Danish, Dutch, English (UK), Finnish, French, German, German (Switzerland), Spanish and Swedish. Note that while most text within MyChart is translated, clinical content and messaging remain in English.
How is MyChart secure?
Your health care providers take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On the MyChart mobile app, you can also log in using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to the website or mobile app.
You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password.
You might receive email or text notifications that contain links to MyChart. These notifications allow you to log in to MyChart securely using a link that expires after a short time. Keeping your MyChart account secure means keeping your phone number and email account secure. If you think that your phone number or email account might be compromised, you can change the phone number or email account on file on the Personal Information page in MyChart.