Virtual Visit Tips

Virtual Visit Tips

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Tips for a Successful Virtual Visit

Getting the Most Out of Your Virtual Visit

1. Review the email instructions that describe how your visit will happen. We’ll include the date and time of your appointment, technology instructions and the consent we’ll review before you see your provider.

2. Ahead of your appointment, download the appropriate app designated by your clinic if your clinic has set up the appointment with the app. 
How to Download Zoom and Tips for Your Visit
How to Download and Set up Follow My Health

3. When you log in for your visit, make sure your camera is on and your microphone is unmuted.

4. Use an internet connection at home, which can usually provide more consistent connectivity during your appointment. 

5. Be transparent with your doctor or provider about your health concerns. Take the opportunity to ask questions you may have about your health or treatment.

6. If you have health data from a smart device, like an Apple watch, Fitbit or health app, or a medical device like a blood pressure cuff, share your most recent readings with your provider.

Important Notes

1. A parent or guardian must be present for the entire appointment with minor patients.
2. You will be asked to verbally agree to our patient consent. You can view the consent here.

Frequently Asked Questions

1. Are virtual visits covered by insurance?
Our patient service staff will review your insurance to check your eligibility. To help address the current increased need for virtual visits due to the COVID-19 pandemic, most insurance providers are covering telemedicine or virtual appointments the same way they cover an in-person appointment.

2. Is my Zoom visit secure?
Rest assured, our IT team has thoroughly investigated the security of the Zoom platform, and we are confident in the security settings we have in place to safeguard the private information of our patients.